Belarc > Software Assurance
Belarc's Software Assurance includes both product support and software updates. Details are as follows:
- Three months of Software Assurance is included with initial license purchase of BelManage and BelSecure.
- Additional 12 months of Software Assurance can be purchased at 20% of the Gross license fee (15% for any coverage purchased at the time of the initial license purchase).
- Phone support during regular office hours (8:00 AM to 5:00 PM EST)
- Email support 7x24
- Support includes:
- Explanations of proper installation and operation of the product
- Product capabilities
- Data captured and the supplied reports
- General advice as to how to best make use of the product
- Help in resolving operational problems of the product
- Access to past and current training materials
- Automated product information and support e-mailings
- Access to Web seminars and training sessions.
- Support is provided by knowledgeable technical personnel
- Software Updates include:
- All in-version and new version software releases for the product(s) licensed.
- Updated Microsoft security vulnerability definitions.
- Software Assurance coverage shall be continuous; each Software Assurance coverage period shall start at the previous expiration date, and cover both the period from expiration to the present (if any) and the period from the present to the end of the new period. Software Assurance periods shall be 12 months or longer.
